Your privacy matters to us. This policy explains which personal data we process under the GDPR, for what purposes, and what rights you have.
1. Controller
EUREL d.o.o., Bistriška cesta 54, SI-2319 Poljčane, Slovenia. Contact: customer.service@eurel.si.
2. What data we process
Identification and contact data (name, address, email, phone), order and payment data, and technical usage data (IP address, cookies, device and browser data).
3. Purposes and legal bases
– Order processing and delivery (performance of a contract).
– Invoicing and legal obligations (legal obligation).
– Customer communication and complaints (contract / legitimate interest).
– Website security and operation (legitimate interest).
– Marketing where consent exists (consent).
4. Cookies
The website uses necessary cookies for the cart and checkout. Optional cookies only with your consent.
5. Retention periods
We keep data only as long as necessary for the purposes or as required by law.
6. Recipients and processors
Data is shared only with trusted processors (delivery, payment, IT) bound to data protection.
7. Third countries
Generally no transfer to third countries outside the EU/EEA; otherwise with appropriate safeguards under the GDPR.
8. Your rights
Right of access, rectification, erasure, restriction, portability and objection. You may withdraw consent at any time. Requests to customer.service@eurel.si.
9. Automated decision-making
We do not carry out automated decision-making or profiling with legal effects.
10. Security
We apply appropriate technical and organisational measures to protect your data.
11. Changes
This policy may be updated occasionally. The current version is always published on this page.
12. Supervisory authority
You may lodge a complaint with the Information Commissioner of the Republic of Slovenia (ip-rs.si).
Last updated: May 2026.
